Before firms use 'Facebook score' to screen applicants, stop the insanity

You already have an "insurance score." You have an "Employment Credit Score."  There's even a "MedFICO," which attempts to predict whether you’ll actually pay your doctor’s bills.  Now that a "Facebook score" has been invented,  I expect a "Grocery Habi …

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Survey: ID theft on the rise again, card victims jump by 2 million annually

Identity thieves have regained the upper hand, suggests a new survey released Wednesday by fraud research firm Javelin Strategy & Research.  The firm's annual survey of 5,000 consumers suggests a rise in the rate of ID theft during 2011, reversing a drop in identity-rela …

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Not all coupons you buy online are honored by merchants

When you buy an online coupon, how do you know a store will honor it? Edgar Dworsky walked into Rose's Chinese Restaurant in Waltham, Mass., last week with a $6 coupon he’d purchased for $3 and found out the hard way that not everything is what it seems online. The online c …

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Angry consumer, 'United Breaks Guitars' viral hero, launches Gripevine.com

"I should have flown with someone else or gone by car/’Cause United breaks guitars."   Dave Carroll created perhaps the most successful gripe against a misbehaving company in the history of gripes, doling out Web-style justice with a remarkably viral -- and sarcastic  …

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'Romney' means defecate? Candidate facing a Santorum search problem

It appears that Mitt Romney now has a Rick Santorum Internet-age problem. Recall that Web users who search for "Santorum" using a tool like Google are immediately confronted with a parody site that offers a faux definition of the word "santorum" which is not suitable for work or  …

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Laptop-shooting dad, after 21 million views, says he'd do it over again

On a week when it seemed half of America was weighing why French parents were superior, the other half was cheering for "laptop-shooting dad." The irony can't be missed.

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'Executing' your teen's laptop might feel good, but it's a bad idea, experts say

Parents angry about Facebook use now have their poster child.

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Airlines secretly cash in on unused tickets

With so much talk about airline fees lately, you might overlook perhaps the largest source of ancillary revenue for the industry — and a big headache for you — that lets airlines make money for nothing.

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That'll be $2,000 extra for your aisle seat, Mr. Nader

How much would you pay to be sure you wouldn’t get stuck in a middle seat on a 3-hour flight? Would you pay $2,000? You know airline fees have been a little crazy lately, but this sounds pretty extreme. Famed consumer advocate Ralph Nader says American Airlines tried to ch …

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VeriSign, at Web's core, is hacked: What does it mean to you?

It should be clear by now that nothing online is sacred, and no security company is safe from hackers.

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Cameras no longer welcome at Occupy Wall Street? Attack highlights conflict

The face of Occupy Wall Street for many of those who've never made it to New York City says he’s under increasing attack from other protesters, and was assaulted recently during a march. Tim Pool, a mini-celebrity for giving OWS the Walter Cronkite treatment through his no …

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New airline rules give meaning to price tags; other industries should follow

Cry as it might about the new federal rules designed to clarify flight ticket prices, the airline industry brought this on itself.

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Google's privacy policy change: What the fuss?

UP FOR DISCUSSION Because Thursday is Data Privacy Day, and thanks to Google's new privacy policy, Tuesday was “You’ve Lost More Privacy Day,” Helen Popkin and I began a dialog, one that will continue tomorrow in an open chat with readers. From: Helen PopkinTo:  …

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Supreme Court rules on GPS tracking, but punts on larger issues

Monday’s Supreme Court ruling invalidating a conviction based on evidence gained by GPS tracking of a suspect's car might seem like a victory for privacy advocates.

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Stop pirating my stories about SOPA, or I'll have to support it

SOPA – Maybe I’m for it after all. I’m as adamant a supporter of Web free speech as you’ll find. And there’s a lot to dislike about the Stop Online Piracy Act.

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Zappos says hacker may have accessed info on 24 million customers

Online retailer Zappos.com is telling 24 million customers that their personal information has been hacked, and forcing all of them to reset their passwords.  Cyber criminals may have accessed customers' names, e-mail addresses, billing and shipping addresses, phone num …

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Who's most gullible online and why? Secrets from scam world revealed

Think grandma and grandpa are the most likely to fall for Internet scams? Think again, suggests a study on gullibility released earlier this month.  Younger, less educated, underpaid Americans are the group most likely to fall for schemes of digital criminals peddling fake c …

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The gray cloud hanging over CES: Anti-piracy law SOPA pits tech vs. tech

Amid the glitz and glamour of Consumer Electronics Show, a grey cloud hangs over the annual geek-fest in Las Vegas: The future of controversial anti-piracy legislation known as SOPA, which threatens to cause a bit of a civil war among technology firms, pitting content firms again …

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Cordray tells msnbc.com new bureau will help consumers 'muscle up'

Rich Cordray spent the past six months in the Washington, D.C., version of limbo: an unconfirmed political appointee waiting for a Senate vote on his future employment.  While he wandered around the nation’s capital trying to befriend skeptical Republicans – and  …

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New virus raids your bank account - but you won't notice

The best way to protect yourself from an online financial scam is to diligently check your bank accounts.

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Of course upward mobility is the problem; we're stuck in our homes

RED TAPE BRIEFS Perhaps this is why we keep talking past each other.

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Want to learn about Santorum? You might not want to search the Web at work

Americans taking their first look at Rick Santorum  are in for a surprise if they try to Google him for more information. The first link you'll find won't be a discussion of Santorum's conservative political views, or a campaign brochure, or even criticism of the former Penn …

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Huge Eurobank, rated 'Britain's worst,' now accused of gouging US consumers

The accusations are as outrageous as they are plentiful:  Hundreds of “robocalls” --  in one case, 800 to a single person -- to collect auto loan debts;  illegal repossession of cars from active duty military deployed overseas;  late fees assessed  …

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Senate GOP blocks consumer agency nominee Cordray, but who's to blame?

Will Americans believe President Barack Obama was fighting for their consumer rights by trying to force a vote on Consumer Financial Protection Bureau nominee Richard Cordray, or will they believe Senate Republicans were fighting to prevent creation of an unwieldy new government …

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Bob Sullivan

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I'm a reporter for msnbc.com and I try to write stories that make the world a little bit more fair.

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